10/28/2003.
Group 1 Introduces DOC1 Series 5 – Groundbreaking New Release of Industry's Leading Customer Communications Management Solution




.New User Interfaces, Data Integration, Content Management and Power Objects

Provide Unparalleled Usability and Productivity

At the Xplor 2003 Conference and Exhibition, Group 1 Software (Nasdaq: GSOF) today announced the anticipated release in the current quarter of DOC1 Series 5, its next-generation customer communications management system.

DOC1 Series 5 is the only integrated system that manages every aspect of a company’s critical business documents, from data acquisition and content creation through multi-channel delivery and web-based customer care. DOC1 Series 5 is composed of modules that can be deployed individually or as part of a complete customer communications management (CCM) solution. The release incorporates significant enhancements to both the document composition and electronic document management modules. DOC1 Series 5 can be previewed at Group 1’s booth (#701) at Xplor, October 27-29 at the Georgia World Congress Centre in Atlanta.

The enhancements to the document composition modules of DOC1 Series 5 include powerful new role-based user interfaces to provide the appropriate GUI for both the user and the task. Business users will be productive within minutes using an intuitive word-processing style interface. Application developers can create complex, logic-rich transactional documents quickly using new power objects such as transaction tables and user-defined, portable business logic. All content is stored in an industry standard relational repository to optimise work group collaboration, security and content reusability across the enterprise.

The new Series 5 Work Centre centralises all user administration, data and design editors, as well as environment and production job set-up. A Quark extension, which enables users easily to personalize Quark-created documents within the DOC1 design environment, is among the enhancements that provide even greater design flexibility.

DOC1 Series 5 also provides for faster composition and generation of multiple output file formats, such as AFP and PDF, during a single production run.
The composition components are .NET-based to provide unmatched scalability and connectivity in distributed computing environments. The new architecture will enable Group 1 to release new functionality to the market faster while supporting an expanding array of output devices.

"Users can benefit from a single source solution for data acquisition and integration, document composition and management of all their content," said ANDREW WARZECHA, senior vice president and service director at META Group, Inc. "Such a holistic approach can help businesses realise a lower total cost of ownership and minimize compliance and legal risks, while providing the ability to communicate effectively with customers, partners, and suppliers across a number of delivery channels.”

With new data integration functionality through the recently acquired Sagent Data Flow technology, DOC1 enables users to connect to any source of data regardless of its location or complexity. Enhancements in this area include multiple database input, which simplifies production of consolidated bills and statements. Users also have direct read/write access to a variety of campaign management, enterprise content management (ECM), enterprise resource planning (ERP), CRM and other related line of business systems. Additionally, greater flexibility in data usage provides the ability to create easily personalized documents using a variety of different data sources without changing the document’s underlying layout and design.

The electronic document management (EDM) modules of DOC1 Series 5 have also been enhanced substantially to provide better support for both DOC1- and non-DOC1-generated documents. DOC1 now offers a visual mark-up tool to manage non-DOC1-generated print streams and the ability to repurpose data from Metacode, AFP and line data formats in an XML format. A new Web design tool and application programming interface (API) set enable users to quickly and easily customize Web sites to include electronic presentment and payment capabilities. The DOC1 system also features a new module, named DOC1 Query, which enables users to make more informed business decisions and create ad hoc reports from hard copy output. This functionality enables users to leverage information that has historically been available in print format and therefore could not be utilized in the business intelligence process.

“DOC1 Series 5, in development for two years, can help businesses redefine how they communicate with their customers today, while providing a technology platform that can be leveraged continuously for future growth,” said ALAN SLATER, president of Group 1’s DOC1 Division. “This release represents a substantial move forward for Group 1, our more than 600 DOC1 customers and the industries and markets we serve. DOC1 Series 5 is designed to ensure that we remain the solution of choice for customers who need enterprise-wide control of important customer communications.”

Notes for Editors
Group 1 Software (Nasdaq: GSOF) is a leading provider of solutions that help over 3,000 organizations worldwide maximize the value of their customer and other data. Group 1 provides industry-leading technologies that allow businesses to cleanse and enrich their corporate data, generate personalised customer communications and integrate and deliver data across the enterprise. These technologies are essential components of enterprise applications including customer relationship management (CRM), enterprise resource planning (ERP) and business intelligence systems. Founded in 1982 and headquartered in Lanham, Maryland, Group 1 offers solutions utilised by leaders in the financial services, banking, GIS/mapping, retail, telecommunications, utilities, insurance and other industries. The company's customer base includes such recognized names as Entergy, GEICO, L.L. Bean, MapQuest, QVC, Siemens, Wal-Mart and Wells Fargo.

Group 1 has offices throughout the UK, United States and Canada, continental Europe, including Amsterdam, Italy, Germany and Scandinavia, and Latin America. The company is also represented in Asia and Australia.

For more information about Group 1, visit the company's Web site at http://www.g1.com.
For further information, please contact:
Lindsell Marketing
Louisa Osmond
Account Manager
020 7434 2090
louisa@lindsellmarketing.com
www.lindsellmarketing.com		Group 1 Software
Deborah Pickering
Marketing Executive
01923 216060
dpickering@group1software.co.uk
www.g1.com
www.group1software.co.uk

Photographs of key spokespeople are available from Lindsell Marketing on request.

This press release may contain statements relating to Group 1’s future plans, events or performance. Such statements may involve risks and uncertainties, including risks associated with uncertainties pertaining to customer orders, demand for products and services, development of markets for Group 1's products and services and other risks identified in the company’s SEC filings. Group 1's actual results, events and performance may differ materially. Readers are cautioned not to place undue reliance on these forward-looking statements, which address the conditions as they are found on the date of this press release. Group 1 undertakes no obligation to release publicly the result of any revisions to these forward-looking statements that may be made to reflect events or circumstances that arise after the date of this press release or to reflect the occurrence of unanticipated events. Group 1 Software and DOC1 are registered trademarks of Group 1 Software, Inc. All other brand names, trademarks and registered trademarks are the property of their respective owners.

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